Conflict Management
Description
This interactive training will improve skills in identifying differing conflict and communication styles, intrapersonal and interpersonal methods for managing conflict, listening styles, workplace culture, and taking a trauma-informed care approach to conflict management.
Learning Objectives:
By the end of this training, participants will be able to:
- identify conflict in a workplace.
- explain resolution skills.
- develop a plan to address a workplace conflict based on a given scenario.
Trainer Information
Jen Racicot
Jen Racicot is professional counseling licensure candidate. Jen Racicot has been in the helping professions for over 20 years. After working with ages 3-70 teaching, coaching and leading workshops locally and internationally, Jen is now a counselor for Montana Public Health Training Center and provides free counseling to public health and healthcare workers in collaboration with the Public Health Workplace Wellness grant.
Roni Johnson
Roni Johnson is a Professor in the Department of Counseling and a Licensed Clinical Professional Counselor. She is an editor of the textbook Intimate Relationships: Skills and Strategies that Lead to Success, and she has advanced training in Gottman Method Couples Counseling. Roni teaches graduate level counseling courses at the University of Montana, and provides free counseling to public health and healthcare workers in collaboration with the Public Health Workplace Wellness grant.
Teresa Nygaard, BSW
Current Executive Director of St. Luke Community Healthcare Foundation, Teresa is a MT ACE (Adverse Childhood Experiences) Master Trainer and National Trainer for Nurturing Parenting Programs and Darkness 2 Light. She is also past executive director of The Parenting Place, sits on the Board of Directors for Child Abuse Prevention Centers of MT and Safe Harbor (Ronan) and has been working with communities and families in some capacity for over 30 years.